# HTTP error 500

### Problem

A small minority of users report seeing this error message after installation:

```
HTTP ERROR 500
```

### Cause

Our indications suggest this is caused by one-click phpBB installers provided by web hosting companies. 

### Solution

If you used a one-click installer, try re-installing phpBB manually. 

For other cases: please message us with the following information:

* The version of PHP running on your server
* The version of phpBB you have installed
* A copy of your server error log (if possible)
* Any other information that might be useful (such as any other installed extensions)

Your web host might also be able to identify the specific issue on their end.